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What if I forget my password? Don’t worry, it happens. HEY is not end-to-end encrypted (we still hold the keys), but otherwise it’s as locked down as can be. What about encryption? HEY’s database (which holds your email) is encrypted both at rest and at work, which means our technical team can access the database for service, support, tuning, and forensics, without giving them access to people’s actual emails. Every instance of data decryption by our team is logged, and that log is reviewed on a weekly basis by a separate team. We hold the encryption keys to be able to send and display your email, but we have strong and strict access protocols, policies, and auditing in place to prevent misuse. If you have any other questions about us, please get in touch.Ĭan you read my emails? Technically, yes, but practically, everything is locked down tight. We’ve been in business for 21 years, have a widely-respected reputation for building great products, our uptime record is exceptional, we’re completely independent and don’t answer to the whims of investors or corporate overlords, and we’re financially stable with 21 profitable years in a row.

Why should I trust you with my email? Great question. Our business model is simple we make the best email service we can, and we charge our customers to use that service. We don’t mine your data, we don’t sell your data, we don’t have any interest in your data. We never look at your email (unless we have your permission to troubleshoot an issue).

HEY is, and will always be, 100% ad-free. See our security page for all the details.ĭoes HEY serve ads or sell my personal data? Absolutely not. We even support hardware security tokens like USB Keys, fingerprint readers, etc. To enable two-factor, click your initials in the top right corner and select Login & Security. Two-factor authentication is required for all paying customers. Unfortunately, if your device’s manufacturer didn’t include these, you’ll likely run into technical difficulties that we won’t be able to support.

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You’ll also need two more things 1) the latest version of Google Play Services and 2) Android System WebView 79+ or Chrome 79+ (depending on your device). Will HEY work on my Android device? HEY requires Android 7 or above. If you want to view one account at a time, you can do that too. You can link up multiple HEY accounts, and view them together without having to log in and out. ics file that’s attached to any invitations you may receive.Ĭan I set up multiple addresses? Yes.

HEY for Domains includes custom domains, centralized user management, and tools that let you collaborate on email together.ĭoes HEY have a calendar? Not built in, but you can add calendar events to whatever calendar you like by clicking the.

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But if someone is already using that address, and they’ve paid for a full year of HEY, it’s theirs forever and it’ll never be available again.Ĭan my company host all our email on HEY? Yes.

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If someone’s on a trial, and they don’t end up paying, that address will be released back into the pool of available addresses approximately 90 days after their trial expires. If you want and it’s taken, you can try again another time. Is there a wait list for specific email addresses? There is not a wait list for specific addresses, primarily for privacy reasons. Set up your personal account to send from an external address using SMTP. You can sign up for HEY for Domains and host your domain with us, or 2. Can it? Will it? Does it?Ĭan I use my own custom domain with HEY? Yes, and you have two options 1. Questions about HEY for Domains? Read the HEY for Domains FAQs. If I don’t like HEY, can I export my email and contacts? If I cancel, can I forward my address elsewhere? If I cancel, does someone else get my address?

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